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Important judgements passed by the Consumer Courts
Banking



1. Banks have a right to liquidate the debt of a customer through adjustment of his accounts

National Commission, New Delhi
Revision petition No.336 of 1996 

Branch Manager, Union Bank of India and Anr. 
Vs
Tele Surya Rao


2. Bank directed to compensate for ornaments lost from the locker.
National Commission, New Delhi
First Appeal No.7 of 1991

Punjab National Bank, Bombay.         ...  Appellant
Vs.
K.V.Shetty                                       ...  Respondent



3. Bank should provide a hassle free access to the holder of the locker to operate the same.
National Commission, New Delhi
Revision Petition No. 853 OF 2004

A.S.Arunachalam                                        .. Petitioner 
                        Vs
The Chief Manager, The State Bank of India ... Respondent


4.If the signature on the cheque is not genuine, then there is no mandate on the part of bank to pay and there would be no question of any negligence on the part of the customer, such as carelessly leaving the cheque book. 

National Commission, New Delhi
Revision Petition No. 1990 of 1999

N. Venkanna                                      ---- Petitioner
                       Vs.
Andhra Bank                                      ---- Respondent


5. Ensuring safety of the money to be deposited by a customer inside the bank premises is part of service rendered by a bank to a customer.

NATIONAL COMMISSION, NEW DELHI
REVISION PETITION NO. 1046 OF 2003/A 

Col. D.S. Sachar (Retd.)                     ........ Petitioner 
                 Vs. 
PUNJAB AND SIND BANK                 ........ Respondent


6.  Bank penalised for inconsistent procedural lapses

NATIONAL COMMISSION, NEW DELHI
FIRST APPEAL NO. 588 OF 2014

MANAGER, BANK OF INDIA & 2 ORS.       ...........Appellant(s)
                                            Versus    
NARINDER KUMAR JAIN                              ...........Respondent(s)


7. ICICI Bank penalised for delayed handing over of mortgaged documents

NATIONAL COMMISSION, NEW DELHI
     REVISION PETITION NO. 3026 OF 2014    
                
HARI KUMAR RAJU                                            ...........Petitioner(s)
                                                   Versus     
MD, ICICI BANK LTD & ANR.                           ...........Respondent(s)


8. HDFC Bank penalised for not adhering to due process of law for repossession and auction of mortgaged vehicle.

NATIONAL COMMISSION, NEW DELHI 
               REVISION PETITION NO. 3734 OF 2014                
       
HDFC BANK LIMITED                                        ...........Petitioner(s)
                                                   Versus    
RAMBIR SINGH                                                   ...........Respondent(s)


9. Bank has a general lien over amounts deposited by the customer and has a right to recover any due from the customer.

NATIONAL COMMISSION, NEW DELH
                     REVISION PETITION NO. 1580 OF 2015                    
               
Branch Manager, State Bank of India                      ...........Petitioner(s)
                                        Versus    
PADMAKAR MIRAJKAR                                    ...........Respondent(s)


10. Bank directed to compensate the consumer for making payments on wrong signatures

NATIONAL COMMISSION, NEW DELHI 
               REVISION PETITION NO. 2283 OF 2011                
                    
R. UDAYASANKER                                              ...........Petitioner(s)
                                                     Versus    
Chief Manager, Central Bank of India, Pondicherry  ...........Respondent(s)


11. Bank directed to compensate the customer for fraudulent withdrawals made from his account.

NATIONAL COMMISSION, NEW DELHI
         REVISION PETITION NO. 2210 OF 2017          
                    
STATE BANK OF INDIA                                   ...........Petitioner(s)
                                           Versus    
GAURAV GUPTA                                               ...........Respondent(s)


12. Bank penalised for not taking adequate interest to detect fraudulent ATM withdrawals.

NATIONAL COMMISSION, NEW DELHI
REVISION PETITION NO. 3369 OF 2014
                 
T.N. RAVI PRAKASH                                     ...........Petitioner(s)
                                               Versus    
MANAGER, STATE BANK OF MYSORE     ...........Respondent(s)

13. Bank penalised for enforcing a defective Agreement and whimsically adjusting the pension amount against the loan.
NATIONAL COMMISSION, NEW DELHI

BRANCH MANAGER, PUNJAB NATIONAL BANK  ....Petitioner(s)
                                                 Versus    
SACHINANDAN SAMANTA                              ..........Respondent(s)

14. Bank penalised for not returning the bounced cheque to the customer.

NATIONAL COMMISSION, NEW DELHI

RAGHUBIR SINGH                                            ...........Petitioner(s)
                                       Versus     
PUNJAB NATIONAL BANK & ANR.               ...........Respondent(s)

15. Bank penalised for enforcing a defective Agreement and whimsically adjusting the pension amount against the loan.

NATIONAL COMMISSION, NEW DELHI
REVISION PETITION NO. 3797 OF 2017
                    
BRANCH MANAGER, PUNJAB NATIONAL BANK
                                                                               ...........Petitioner(s)
                                      Versus    
SACHINANDAN SAMANTA                          ...........Respondent(s)



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