AN AWARE CONSUMER
NOTEWORTHY PERSONAL EXPERIENCES OF AN ACTIVIST
Chief Mentor, of Consumer Protection Council, Rourkela, has been associated
with the consumer movement, for well over 31 years. He has shared
his noteworthy experiences in his book titled, An Aware Consumer.
The memoirs will be formally released on the 27th July, at 11 am, in Rama
Mandhram (adj.: Viswaroopa Anjaneyar Temple), Ram Nagar, Nanganallur, Chennai-61.
Discerning consumers should not miss out reading this book, as it narrates
a number of Public Interest cases, behavior of the courts and the role
of important consultative bodies such as the Central Consumer Protection
An Aware Consumer,
will be available online at Notion Press bookstore, Flipkart, Shopclues,
Infibeam, Amazon, for readers from India. Internationally, it can
be obtained through www.amazon.com and www.amazon.co.uk. Amazon.in is extending the inaugural discount of 20%, on
the listed price, from 4th to 18th August (15 days).
can access the offer at http://www.amazon.in/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=9781947498280
The e-Book will be available,
in due course, through Amazon Kindle, Kobo, Google play, Rockstand, iBooks
The book will also be available
at the following bookstores:
Let the consumer
Employees are entitled to benefit of two years weightage
under the Employees Pension Scheme (EPS)
- Justice is not Supreme
Supreme Court fails
to uphold the law
Some suggestions to Chief Justice of India - Is it
that the Laws & Rules need to remain only on
Amendments to Consumer Protection Act
A big question
mark about the relevance of the judiciary in safeguarding
Curative Petition dismissed)
In India, consumers have been at the receiving end
since long. One thought that things will
change for the better after the Consumer Protection
Act was enacted in 1986 and a structured approach was adopted
to promote and safeguard the interests of the consumers.
But after 2004, things have gone from bad to worse.
Commencing from the castration of the Central Consumer Protection
Council, the relevance of the consumer Act itself has been brought
into question. If the government is found wanting and
none too serious to strengthen this voluntary initiative of the
individuals to do their bit for a healthy society, which in any
case is bound to benefit the industry, its competitiveness and
the country as a whole, myopic approach only appear to rule the roost,
as on date.
Important amendments which were brought in 2003
to the Consumer Protection Act, with a clear objective
of penalising Unfair Trade Practices and to compensate
the consumer/litigant adequately have been frustrated by the
indifferent approach of the National Commission as well as the
Supreme Court. That is why, giving the benefit of doubt
to the bench which did not do justice to the issues placed before
it by Consumer Protection Council, Rourkela, and to take the issues
pursued by it to the logical end, Curative Petition was filed.
categorically illustrate the denial of “Natural
Justice” to the Petitioner Council and the failure
of the Court in addressing the issues raised in the “Appeal”.
Rupa Ashok Hurra case specifically
has laid “Violation of Principles of Natural justice” as
the valid ground for considering a Curative Petition. Question
is whether a narrow view of non-issue of notice alone should
be taken as the requisite ground for allowing the Appeal or blatant
denial to consider the Grounds of Appeal by the concerned bench
should be treated alike, in the larger interests of justice?
If this anomaly is not addressed, Curative
Petitions will only be found useful when the media start highlighting
an issue, like the LGBT case – leading to the strength of the
population deciding the outcome of the Curative Petition.
This does not augur well for a civilized democratic country.
Learned ex-Justice of Gujarat & Rajasthan
High Courts, Sri M.R.Calla, and designated Sr. Advocate
of the Supreme Court had unequivocally advocated for
allowing the Curative Petition of the Council, pointing
out the gross miscarriage of justice and denial
of natural justice. But that has not appealed
to the Supreme Court bench headed by the CJI, who have
the Curative Petition, as per the Order made
available on the internet today.
Something needs to be done to address and to
save the people from this hyper-technical approach
of the Supreme Court and to promote the consumer movement,
which is after all in the best interests of the nation.
Will Shri Narendra Modi and his government do something to
stem this rot?
How can the Supreme
Court pass an irrelevant order?
is your right'
Fleece the consumer
and go scot-free
Finish the consumer movement?
A consumer organisation
with a difference. Instead
of rendering advisory services alone, the Council since
its inception, in 1985, has been taking up issues affecting
them through the consumer courts and other means and feels proud
to have provided relief to crores of people. These include:
will not be an exaggeration to add that its activities
have added to the confidence of the Rourkela population,
against unethical business practices.
- Remedial action against
short filling of LPG in cooking gas refills; of the
184 LPG Bottling Plants, of the three Oil Marketing Companies
(IOC, BP & HP), only 4 remain to be automated.
Even these will be modernised within the next financial year
2013-14). The quantified loss of nearly Rs. 750 crores
per year to the consumers across the country has been taken
care by this upgradation. Thanks to the Council's
Original Petition initiatied in 2001, before the National
Consumer Disputes Redressal Commission (NCDRC).
- Won an important case against
the Rourkela Development Authority and secured financial
relief for a group of individuals, against violation
of Plan & Specifications in the construction of
the houses and delay in handing over the possession.
- Obtained a separate District
Forum for Rourkela, though it is not the district headquarters,
which otherwise necessitated the entire Rourkela population
to approach the Forum, situated at Sundergarh, a place
100 km away;
- Re-routing of Dhanbad-Alleppey
Express train through Chennai Central;
- Campaigned against non transferring
of excise duty concessions (to the consumers) extended by
the union government to the industry;
- Better upkeep of the railway
coaches of Utkal Kalinga Express and other trains;
- Reintroduction AC Chair
Car in Ispat Express;
- Refunding of booking advance
by M/s APSL and M/s LML; and many more.
The fifth Voluntary Consumer Organisation in the
country to have set up a Consumer Information
Centre, with the support of Ministry of Consumer
Affairs and Public Distribution, Govt. of India. Has earned
a niche for creating consumer awareness
and handling of individual as well as group/class
grievances. It is bringing out an English monthly
Advantage Consumer, to educate the consumers.
It is represented in various Advisory bodies.
An Aware Consumer is
an Asset to the Nation
Through this site effort will be made to disseminate
all relevant information and answers to many of the
queries which are frequently asked. Knowledge is power
and ignorance is the root cause of all exploitation. As a consumer,
we hope you will find the site quite useful. Since ours
is a voluntary organisation with meagre resources we have designed
the site on our own and are sure there will be lot of scope to
improve. As such we invite the public and the visitors to this
site to communicate their valuable feedback, so that we may improve
the contents of this site.
Lots & Lots of information in store
for you to tap, in the Information Section.
Why wait to click on Information.
If you are keen to support the Council, you may send in
your donations through crossed Cheques/Demand Drafts,
drawn in favour of "Consumer Protection Council, Rourkela".
All donations to the Council are exempted under sec.
80G of the Income Tax Act. The Council is also registered
under the FCRA (Foreign Contribution Regulation Act).