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Consumer Protection Council, Rourkela
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Important judgements passed by the Consumer Courts
Courier Service


1. Valuable Documents sent through courier should be insured.

  National Commission,New Delhi
First Appeal no 65 of 1992

M/s. Airpak Couriers(india) Pvt.Ltd. 
Vs
S.Suresh



2. Courier cannot be held responsible for the loss of unknown contents of a consignment.

National commission, New Delhi
First Appeal no.249 of 1992

M/s Skypak Couriers Pvt.Ltd.
Vs
The Karur Vysya bank Ltd.


3. When the attention of the sender is not drawn, small and fine-print clause limiting liability of the courier is not valid and the peon without authorisation is no agent to receive the article.
National Commission, New Delhi
Revision Petition No. 393 OF 1997 

The Blue Dart Express Limited                      .. Petitioner 
                      Vs 
Stephen Livera                                             .. Respondent


4. When the attention of the sender is not drawn, small and fine print clause limiting liability of the courier is not valid 

National Commission, New Delhi
Original Petition No. 66 of 1992

M/s Tata Chemicals Ltd.                  ---   Complainant
                Vs. 
Skypak Courier Pvt. Ltd.                   ---   Opposite Party


5. Courier directed to pay compensation and cost to the consignor, as the consignment note is not signed by him and the terms and conditions on the reverse, which are in small print had not been explained to him.

National Commission, New Delhi
Revision Petition No. 2086 of 2000

Osuri Devendra Phanikar                     --   Petitioner 
                        Vs.
Desk to Desk Couriers & Cargo Ltd.     --   Respondent


6. When there is no conscious agreement, the unilateral condition incorporated in the consignment note will not be binding on the consumer and will not deprive the Consumer Forum of its power to do justice. 

National Commission, New Delhi
Revision Petition No. 1404 of 2003

Pravesh Kumar Mukherjee                          —-- Petitioner 
                    Vs.
Air Transport Corporation Ltd. & Anr.           -—- Respondents


7. Courier directed to pay a compensation of Rs. 25,000 for posting an envelope after collecting a fee of Rs. 25/-

National Commission, New Delhi
Revision Petition No. 706 of 2000

Madhur Courier Service                              ---- Petitioner 
                          Vs.
Hemant Kumar Namdeo                             ---- Respondent



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