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	advantageconsumer.com Consumer Protection Council, Rourkela

Important judgements passed by the Consumer Courts
POSTAL SERVICE

1. Postal department not liable to compensate for the loss of even registered letters

National Commission, New Delhi
Revision Petition no. 175 of 1992

The Presidency Post Master General,
Post Office, Madras and Ors. ... Appellant
Vs
Dr.U.shankar Rao ... Respondent

2. Postal department directed to compensate

National Commission, New Delhi
First appeal no.219 of 1992

Postmaster General,Tamil Nadu ... Appellant
Vs
Calvin Jacob ... Respondent

3. Postal authorities directed to pay the dues of CTD depositors

State Commission, Orissa, Cuttack
Consumer Disputes Appeal No.620 of 1996

Consumer Protection Council, Rourkela ... Appellant
Vs.
Sr. Supdt. of post offices, Sundergarh and 4 others .. Respondents

4. Section 6 gives complete immunity to the Government and the Postal employees, against delayed delivery of even Registered articles

National Commission, New Delhi
Revision Petition No. 986 of 1996

The Post Master, Imphal                                -- Petitioners
              Vs.
Dr. Jamini Devi Sagolband                              -- Respondent

5. Employees of Post Office are indemnified from any loss or damage of articles, even sent by Speed Post, unless proved that it was due to fraud

National Commission, New Delhi
Revision Petition No. 713 of 1998

Sr. Superintendent of Post Office, Trivandrum & Ors. ----- Petitioners
Vs.
M/s Keltron Projectors Ltd. ----- Respondent

6. Even in case of delay in payment of money orders, unless it is proved that such delay has occurred due to fraud or wilful act or default of the officer of the Post Office, no legal proceeding can be instituted.

National Consumer Disputes Redressal Commission, New Delhi
Revision Petition No. 1392 of 2003

Tika Ram Khanal                                    -- Petitioner
          Vs.
Indian Postal Department                        -- Respondents

7. There is no liability for loss or delay of even Speed Post

National Commission, New Delhi
Revision Petition No. 2769 of 2002

The Director Postal Services,
A&N Islands, Port Blair & Anr.                -- Petitioner
             Vs.
Miss Shayamali Ganguly                        -- Respondent

8. Beware! Speed Post need not pay beyond the charges collected for delayed or even non-delivery

NATIONAL COMMISSION, NEW DELHI
REVISION PETITION NO. 717 OF 2010

SPEED POST CUSTOMER CARE CENTRE & ORS. ...........Petitioner(s)
Versus
NIRANJAN SAHOO ...........Respondent(s)

9. Postal department answerable for inordinate delay in the delivery of the articles

NATIONAL COMMISSION, NEW DELHI
REVISION PETITION NO. 626 OF 2010

POST MASTER GENERAL ...........Petitioner(s)
Versus
DIPAK BANERJEE & ANR.    ...........Respondent(s)

10. It is reaffirmed that in case of delayed or non-delivery of Speed Post articles, the Postal Department is not culpable.

NATIONAL COMMISSION, NEW DELHI
REVISION PETITION NO. 3789 OF 2017

CHIEF POSTMASTER GENERAL & ANR. ...........Petitioner(s)
Versus
BABU LAL SAINI ...........Respondent(s)

11. Postal Department penalised for inordinate delay in delivering a Speed Post article.

NATIONAL COMMISSION, NEW DELHI

REVISION PETITION NO. 468 OF 2018

POST OFFICE, HISAR                                     ..........Petitioner(s)
                                Versus
DILWAN SINGH                                                .........Respondent(s)

12. Post Office directed to pay interest for the deposit made with it, though it could be in contravention of certain Rules.

NATIONAL COMMISSION, NEW DELHI
REVISION PETITION NO. 769 OF 2018

POST MASTER & ANR. ...........Petitioner(s)
Versus
BHAVNAGAR GRAHAK SURAKSHA MANDAL & ANR.
...........Respondent(s)

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Consumer Protection Council, Rourkela