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Consumer Protection Council, Rourkela
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Important judgements passed by the Consumer Courts



1. Postal department not liable to compensate for the loss of even registered letters 

National Commission, New Delhi
Revision Petition no. 175 of 1992

The Presidency Post Master General, 
Post Office, Madras and Ors.                 ... Appellant
Vs
Dr.U.shankar Rao                                 ... Respondent


2. Postal department directed to compensate

National Commission, New Delhi
First appeal no.219 of 1992

Postmaster General,Tamil Nadu       ... Appellant
Vs
Calvin Jacob                                   ...  Respondent



3. Postal authorities directed to pay the dues of CTD depositors

State Commission, Orissa, Cuttack
Consumer Disputes Appeal No.620 of 1996

Consumer Protection Council, Rourkela                 ... Appellant 
Vs. 
Sr. Supdt. of post offices, Sundergarh and 4 others  .. Respondents


4. Section 6 gives complete immunity to the Government and  the Postal  employees, against delayed delivery of even Registered articles

National Commission, New Delhi
Revision Petition No. 986 of 1996

The Post Master, Imphal                                -- Petitioners
              Vs.
Dr. Jamini Devi Sagolband                              -- Respondent


5.  Employees of Post Office are indemnified from any loss or damage of articles, even sent by Speed Post, unless proved that it was due to fraud

National Commission, New Delhi
Revision Petition No. 713 of 1998

Sr. Superintendent of Post Office, Trivandrum & Ors. ----- Petitioners
                           Vs.
M/s Keltron Projectors Ltd.                                     ----- Respondent


6. Even in case of delay in payment of money orders, unless it is proved that such delay has occurred due to fraud or wilful act or default of the officer of the Post Office, no legal proceeding can be instituted.

National Consumer Disputes Redressal Commission, New Delhi
Revision Petition No. 1392 of 2003

Tika Ram Khanal                                    -- Petitioner 
          Vs. 
Indian Postal Department                        -- Respondents



7.  There is no liability for loss or delay of even Speed Post 

National Commission, New Delhi
Revision Petition No. 2769 of 2002

The Director Postal Services, 
A&N Islands, Port Blair & Anr.                -- Petitioner 
             Vs.
Miss Shayamali Ganguly                        -- Respondent



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