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Important judgements passed by the Consumer Courts

All the telephones of a subscriber can be disconnected if he fails to clear the dues of even one of his telephones 

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI

DATED THE 15TH APRIL, 1999

REVISION PETITION NO. 278 OF 1996

The Accounts Officer, 
O/oTelecom District Engineer, Bankura(WB)       - Petitioner
Vs
M/s. Krishna Trading Co.                                    - Respondent

Before: Hon'ble Mr.Justice C.L.Choudhry, Presiding Member, Dr.(Mrs.) R.Thamarajakshi, Member, Mr. S.P.Bagla, Member 

ORDER

Dr.(Mrs.) R.Thamarajakshi, Member

This is a Revision Petition filed by the Accounts Officer, Office of the Telecom District Engineer, Bankura, against the order dated 9-2-96 of the West Bengal State Consumer Disputes Redressal Commission in case No.165/A/94. The dispute pertains to the disconnection of two Telephones bearing Nos. BKU-3445 and BKU-3467 on the ground of non-payment of bill in respect of another Telephone No. BKU-3326, all standing in the name of the respondent firm. The contention of the Complainant before the District Forum was that each telephone connection was governed by a separate agreement and as such, disconnection of the other telephones for outstandings in respect of the said telephone was illegal. Reliance was placed by the Opposite Party (Revision Petitioner herein) on Rule No.443 of the Indian Telephone Rules which reads as under:

"If, on or before the due date, the rent or other charges in respect of the telephone service provided are not paid by the subscriber in accordance with these rules, or bills for charges in respect of calls (local and trunk) or phonograms or other dues from the subscriber are not duly paid by him, any telephones or telephones or any telex service rented by him may be disconnected without notice".

The District Forum interpreted this rule to imply that "telephone means the concerned telephone" and directed the Opposite Party to reconnect the other two telephones and awarded token compensation of Rs.2,000/-. When the Opposite Party - Telephone Department appealed against this order before the State Commission, the Commission upheld this interpretation of the District Forum of the said Rule and confirmed the order of the District Forum directing reconnection of the other two telephones.

Against the above order of the State Commission, OP filed the present Revision Petition before us. When the case was taken up for hearing on 27-10-1998, nobody appeared on behalf of the Respondent, and it was ordered that the case would be decided ex-parte if there was no appearance on the adjourned date. There was continuously no appearance on behalf of the Respondent on the adjourned dates of 14-12-98, 20-1-99 and 11-3-99. We, therefore, proceeded to decide the case ex-parte. In a similar matter - Telecom District Engineer, Bathinda & Anr. Vs. Ramji Das (R.P.No. 230/91, decided on 3-8-92){III(1992) CPJ 24(NC)}. this Commission had observed as under about Rule 443 and dismissed that Complaint.

"The wording of the Rule is absolutely clear and unambiguous. It expressly empowers the Department in cases of default in payment of the rent or other charges in respect of a telephone service provided to a subscriber to disconnect without notice any telephone or telephones or any telex service rented by him. We see no warrant at all for deviating from the plain language used by the framers of the Rule and giving the words of the rule a restricted meaning so as to confine the power of disconnection only to the particular telephone in respect of which a default has been committed in payment of the bill".

In the light of the above ruling, we set aside the impugned orders of the State Commission and the District Forum and dismiss the Complaint. There will be no order as to costs.



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