Let the consumer
Employees are entitled to benefit
of two years weightage under the Employees Pension Scheme
- Justice is not Supreme
Supreme Court fails
to uphold the law
Some suggestions to Chief Justice of India - Is it
that the Laws & Rules need to remain only on paper?
Amendments to Consumer Protection Act
A big question
mark about the relevance of the judiciary in safeguarding the
Curative Petition dismissed)
In India, consumers have been at the receiving end
since long. One thought that things will change for the
better after the Consumer Protection Act was enacted in 1986 and
a structured approach was adopted to promote and safeguard the interests
of the consumers. But after 2004, things have gone from bad
to worse. Commencing from the castration of the Central Consumer
Protection Council, the relevance of the consumer Act itself has been
brought into question. If the government is found wanting and
none too serious to strengthen this voluntary initiative of the individuals
to do their bit for a healthy society, which in any case is bound to
benefit the industry, its competitiveness and the country as a whole,
myopic approach only appear to rule the roost, as on date.
Important amendments which were brought in 2003 to the Consumer
Protection Act, with a clear objective of penalising Unfair Trade
Practices and to compensate the consumer/litigant adequately have
been frustrated by the indifferent approach of the National Commission
as well as the Supreme Court. That is why, giving the benefit of
doubt to the bench which did not do justice to the issues placed before
it by Consumer Protection Council, Rourkela, and to take the issues pursued
by it to the logical end, Curative Petition was filed. The GROUNDS
categorically illustrate the denial of “Natural Justice”
to the Petitioner Council and the failure of the Court in addressing
the issues raised in the “Appeal”. Rupa Ashok Hurra
case specifically has laid “Violation of Principles of Natural justice”
as the valid ground for considering a Curative Petition. Question
is whether a narrow view of non-issue of notice alone should be taken
as the requisite ground for allowing the Appeal or blatant denial to
consider the Grounds of Appeal by the concerned bench should be treated
alike, in the larger interests of justice? If this anomaly is
not addressed, Curative Petitions will only be found
useful when the media start highlighting an issue, like the LGBT case
– leading to the strength of the population deciding the outcome of the
Curative Petition. This does not augur well for a civilized
Learned ex-Justice of Gujarat & Rajasthan High Courts, Sri
M.R.Calla, and designated Sr. Advocate of the Supreme Court had
unequivocally advocated for allowing the Curative Petition of
the Council, pointing
out the gross miscarriage of justice and denial of natural justice.
But that has not appealed to the Supreme Court bench headed
by the CJI, who have dismissed
the Curative Petition, as per the Order made available on
the internet today.
Something needs to be done to address and to save the people
from this hyper-technical approach of the Supreme Court and to promote
the consumer movement, which is after all in the best interests
of the nation. Will Shri Narendra Modi and his government do
something to stem this rot?
How can the Supreme
Court pass an irrelevant order?
is your right'
Fleece the consumer
and go scot-free
Finish the consumer movement?
A consumer organisation
with a difference. Instead of rendering advisory
services alone, the Council since its inception, in 1985, has been
taking up issues affecting them through the consumer courts and
other means and feels proud to have provided relief to crores of
people. These include:
It will not be an exaggeration to add that its activities
have added to the confidence of the Rourkela population, against
unethical business practices.
- Remedial action against short filling of LPG in cooking
gas refills; of the 184 LPG Bottling Plants, of the three Oil
Marketing Companies (IOC, BP & HP), only 4 remain to be automated.
Even these will be modernised within the next financial year 2013-14).
The quantified loss of nearly Rs. 750 crores per year to the consumers
across the country has been taken care by this upgradation.
Thanks to the Council's Original Petition initiatied in 2001, before
the National Consumer Disputes Redressal Commission (NCDRC).
- Won an important case against the Rourkela Development
Authority and secured financial relief for a group of individuals,
against violation of Plan & Specifications in the construction
of the houses and delay in handing over the possession.
- Obtained a separate District Forum for Rourkela, though
it is not the district headquarters, which otherwise necessitated
the entire Rourkela population to approach the Forum, situated at
Sundergarh, a place 100 km away;
- Re-routing of Dhanbad-Alleppey Express train through
- Campaigned against non transferring of excise duty
concessions (to the consumers) extended by the union government
to the industry;
- Better upkeep of the railway coaches of Utkal Kalinga
Express and other trains;
- Reintroduction AC Chair Car in Ispat Express;
- Refunding of booking advance by M/s APSL and M/s LML;
and many more.
The fifth Voluntary Consumer Organisation in the country to have
set up a Consumer Information Centre, with the
support of Ministry of Consumer Affairs and Public Distribution, Govt.
of India. Has earned a niche for creating consumer awareness
and handling of individual as well as group/class
grievances. It is bringing out an English monthly Advantage
Consumer, to educate the consumers. It is represented in various
An Aware Consumer is
an Asset to the Nation
Through this site effort will be made to disseminate all relevant
information and answers to many of the queries which are frequently
asked. Knowledge is power and ignorance is the root cause of all
exploitation. As a consumer, we hope you will find the site quite
useful. Since ours is a voluntary organisation with meagre resources
we have designed the site on our own and are sure there will be lot
of scope to improve. As such we invite the public and the visitors to
this site to communicate their valuable feedback, so that we may improve
the contents of this site.
Lots & Lots of information in store
for you to tap, in the Information Section. Why wait to
click on Information.
If you are keen to support the Council, you may send in
your donations through crossed Cheques/Demand Drafts, drawn in
favour of "Consumer Protection Council, Rourkela". All donations
to the Council are exempted under sec. 80G of the Income Tax Act.
The Council is also registered under the FCRA (Foreign Contribution