with the Act & destroy the movement
Forums can adjudicate telecom consumer disputes
OF THE BOX
Order in LPG Case
of Cases Pursued
of CPC's appeal in the Supreme Court in
short filling case
case - NCDRC verdict
case - Review Order
filling of LPG
Petition - Indane short-filling
for LPG short-filling
for the consumer? -A.Dharker
letter from the veteran
of Justice Wadhwa
Disturb - Justice is not Supreme
Supreme Court fails
to uphold the law
suggestions to Chief Justice of India -
it that the Laws & Rules need to remain only on paper?
Amendments to Consumer Protection Act
A big question mark
about the relevance of the judiciary in safeguarding the consumer
Curative Petition dismissed)
In India, consumers have been at the receiving end since long. One
thought that things will change for the better after the Consumer Protection
Act was enacted in 1986 and a structured approach was adopted to promote
and safeguard the interests of the consumers. But after 2004, things
have gone from bad to worse. Commencing from the castration of the
Central Consumer Protection Council, the relevance of the consumer Act
itself has been brought into question. If the government is found
wanting and none too serious to strengthen this voluntary initiative of
the individuals to do their bit for a healthy society, which in any case
is bound to benefit the industry, its competitiveness and the country as
a whole, myopic approach only appear to rule the roost, as on date.
Important amendments which were brought in 2003 to the Consumer Protection
Act, with a clear objective of penalising Unfair Trade Practices and to
compensate the consumer/litigant adequately have been frustrated by the
indifferent approach of the National Commission as well as the Supreme
Court. That is why, giving the benefit of doubt to the bench which
did not do justice to the issues placed before it by Consumer Protection
Council, Rourkela, and to take the issues pursued by it to the logical
end, Curative Petition was filed. The GROUNDS
categorically illustrate the denial of “Natural Justice” to the Petitioner
Council and the failure of the Court in addressing the issues raised in
the “Appeal”. Rupa Ashok Hurra case specifically has
laid “Violation of Principles of Natural justice” as the valid ground for
considering a Curative Petition. Question is whether a narrow view
of non-issue of notice alone should be taken as the requisite ground for
allowing the Appeal or blatant denial to consider the Grounds of Appeal
by the concerned bench should be treated alike, in the larger interests
of justice? If this anomaly is not addressed, Curative Petitions
will only be found useful when the media start highlighting an issue, like
the LGBT case – leading to the strength of the population deciding the
outcome of the Curative Petition. This does not augur well
for a civilized democratic country.
Learned ex-Justice of Gujarat & Rajasthan High Courts, Sri M.R.Calla,
and designated Sr. Advocate of the Supreme Court had unequivocally advocated
for allowing the Curative Petition of the Council, pointing
out the gross miscarriage of justice and denial of natural justice.
But that has not appealed to the Supreme Court bench headed by the CJI,
who have dismissed the Curative
Petition, as per the Order made available on the internet today.
Something needs to be done to address and to save the people from this
hyper-technical approach of the Supreme Court and to promote the consumer
movement, which is after all in the best interests of the nation.
Will Shri Narendra Modi and his government do something to stem this rot?
the consumer be doomed
can the Supreme Court pass an irrelevant order?
justice is your right'
the consumer and go scot-free
the consumer movement?
consumer organisation with a difference. Instead of
rendering advisory services alone, the Council since its inception, in
1985, has been taking up issues affecting them through the consumer courts
and other means and feels proud to have provided relief to crores of people.
It will not
be an exaggeration to add that its activities have added to the confidence
of the Rourkela population, against unethical business practices.
against short filling of LPG in cooking gas refills; of the 184 LPG Bottling
Plants, of the three Oil Marketing Companies (IOC, BP & HP), only 4
remain to be automated. Even these will be modernised within the
next financial year 2013-14). The quantified loss of nearly Rs. 750
crores per year to the consumers across the country has been taken care
by this upgradation. Thanks to the Council's Original Petition initiatied
in 2001, before the National Consumer Disputes Redressal Commission (NCDRC).
Won an important
case against the Rourkela Development Authority and secured financial relief
for a group of individuals, against violation of Plan & Specifications
in the construction of the houses and delay in handing over the possession.
Obtained a separate
District Forum for Rourkela, though it is not the district headquarters,
which otherwise necessitated the entire Rourkela population to approach
the Forum, situated at Sundergarh, a place 100 km away;
Re-routing of Dhanbad-Alleppey
Express train through Chennai Central;
non transferring of excise duty concessions (to the consumers) extended
by the union government to the industry;
Better upkeep of
the railway coaches of Utkal Kalinga Express and other trains;
Chair Car in Ispat Express;
Refunding of booking
advance by M/s APSL and M/s LML; and many more.
fifth Voluntary Consumer Organisation in the country to have set up a Consumer
Information Centre, with the support of Ministry of Consumer Affairs
and Public Distribution, Govt. of India. Has earned a niche for creating
awareness and handling of individual as well as group/class
grievances. It is bringing out an English monthly Advantage
Consumer, to educate the consumers. It is represented in various
An Aware Consumer is an
Asset to the Nation
this site effort will be made to disseminate all relevant information and
answers to many of the queries which are frequently asked. Knowledge is
power and ignorance is the root cause of all exploitation. As a consumer,
we hope you will find the site quite useful. Since ours is a voluntary
organisation with meagre resources we have designed the site on our own
and are sure there will be lot of scope to improve. As such we invite the
public and the visitors to this site to communicate their valuable feedback,
so that we may improve the contents of this site.
Lots & Lots of information in store for you to tap, in the Information
Section. Why wait to click on Information.
If you are keen to support the Council, you may send in your donations
through crossed Cheques/Demand Drafts, drawn in favour of "Consumer Protection
Council, Rourkela". All donations to the Council are exempted under sec.
80G of the Income Tax Act. The Council is also registered under the FCRA
(Foreign Contribution Regulation Act).