AN AWARE CONSUMER
NOTEWORTHY PERSONAL EXPERIENCES OF AN ACTIVIST
Chief Mentor, of Consumer Protection Council, Rourkela, has been associated
with the consumer movement, for well over 31 years. He has shared his
noteworthy experiences in his book titled, An Aware Consumer. The
memoirs will be formally released on the 27th July, at 11 am, in Rama Mandhram
(adj.: Viswaroopa Anjaneyar Temple), Ram Nagar, Nanganallur, Chennai-61.
Discerning consumers should not miss out reading this book, as it narrates
a number of Public Interest cases, behavior of the courts and the role of
important consultative bodies such as the Central Consumer Protection Council.
An Aware Consumer,
will be available online at Notion Press bookstore, Flipkart, Shopclues,
Infibeam, Amazon, for readers from India. Internationally, it can be
obtained through www.amazon.com and www.amazon.co.uk. Amazon will be
extending the inaugural discount of 20%, on the listed price, from 26th July
to 9th August (15 days).
The e-Book will be available,
in due course, through Amazon Kindle, Kobo, Google play, Rockstand, iBooks
The book will also be available
at the following bookstores:
Let the consumer
Employees are entitled to benefit of two years weightage
under the Employees Pension Scheme (EPS)
- Justice is not Supreme
Supreme Court fails
to uphold the law
Some suggestions to Chief Justice of India - Is it
that the Laws & Rules need to remain only on
Amendments to Consumer Protection Act
A big question
mark about the relevance of the judiciary in safeguarding
Curative Petition dismissed)
In India, consumers have been at the receiving end
since long. One thought that things will change
for the better after the Consumer Protection Act was
enacted in 1986 and a structured approach was adopted to
promote and safeguard the interests of the consumers.
But after 2004, things have gone from bad to worse. Commencing
from the castration of the Central Consumer Protection Council,
the relevance of the consumer Act itself has been brought into
question. If the government is found wanting and none too
serious to strengthen this voluntary initiative of the individuals
to do their bit for a healthy society, which in any case is bound
to benefit the industry, its competitiveness and the country as
a whole, myopic approach only appear to rule the roost, as on date.
Important amendments which were brought in 2003 to
the Consumer Protection Act, with a clear objective
of penalising Unfair Trade Practices and to compensate the
consumer/litigant adequately have been frustrated by the indifferent
approach of the National Commission as well as the Supreme Court.
That is why, giving the benefit of doubt to the bench which did not
do justice to the issues placed before it by Consumer Protection
Council, Rourkela, and to take the issues pursued by it to the logical
end, Curative Petition was filed. The GROUNDS
categorically illustrate the denial of “Natural Justice”
to the Petitioner Council and the failure of the Court
in addressing the issues raised in the “Appeal”.
Rupa Ashok Hurra case specifically
has laid “Violation of Principles of Natural justice” as the
valid ground for considering a Curative Petition. Question
is whether a narrow view of non-issue of notice alone should be
taken as the requisite ground for allowing the Appeal or blatant
denial to consider the Grounds of Appeal by the concerned bench
should be treated alike, in the larger interests of justice?
If this anomaly is not addressed, Curative Petitions
will only be found useful when the media start highlighting an
issue, like the LGBT case – leading to the strength of the population
deciding the outcome of the Curative Petition. This
does not augur well for a civilized democratic country.
Learned ex-Justice of Gujarat & Rajasthan High
Courts, Sri M.R.Calla, and designated Sr. Advocate of
the Supreme Court had unequivocally advocated for allowing
the Curative Petition of the Council, pointing
out the gross miscarriage of justice and denial of
natural justice. But that has not appealed
to the Supreme Court bench headed by the CJI, who have
the Curative Petition, as per the Order made
available on the internet today.
Something needs to be done to address and to save
the people from this hyper-technical approach of the Supreme
Court and to promote the consumer movement, which is after
all in the best interests of the nation. Will Shri Narendra
Modi and his government do something to stem this rot?
How can the
Supreme Court pass an irrelevant order?
is your right'
consumer and go scot-free
Finish the consumer
A consumer organisation
with a difference. Instead of
rendering advisory services alone, the Council since
its inception, in 1985, has been taking up issues affecting
them through the consumer courts and other means and feels proud
to have provided relief to crores of people. These include:
It will not be an
exaggeration to add that its activities have added to the
confidence of the Rourkela population, against unethical
- Remedial action against
short filling of LPG in cooking gas refills; of the 184
LPG Bottling Plants, of the three Oil Marketing Companies
(IOC, BP & HP), only 4 remain to be automated. Even
these will be modernised within the next financial year 2013-14).
The quantified loss of nearly Rs. 750 crores per year to the
consumers across the country has been taken care by this
upgradation. Thanks to the Council's Original Petition
initiatied in 2001, before the National Consumer Disputes Redressal
- Won an important case against
the Rourkela Development Authority and secured financial
relief for a group of individuals, against violation of
Plan & Specifications in the construction of the
houses and delay in handing over the possession.
- Obtained a separate District
Forum for Rourkela, though it is not the district headquarters,
which otherwise necessitated the entire Rourkela population
to approach the Forum, situated at Sundergarh, a place
100 km away;
- Re-routing of Dhanbad-Alleppey
Express train through Chennai Central;
- Campaigned against non
transferring of excise duty concessions (to the consumers)
extended by the union government to the industry;
- Better upkeep of the railway
coaches of Utkal Kalinga Express and other trains;
- Reintroduction AC Chair
Car in Ispat Express;
- Refunding of booking advance
by M/s APSL and M/s LML; and many more.
The fifth Voluntary Consumer Organisation in the
country to have set up a Consumer Information
Centre, with the support of Ministry of Consumer
Affairs and Public Distribution, Govt. of India. Has earned
a niche for creating consumer awareness
and handling of individual as well as group/class
grievances. It is bringing out an English monthly
Advantage Consumer, to educate the consumers.
It is represented in various Advisory bodies.
An Aware Consumer is
an Asset to the Nation
Through this site effort will be made to disseminate
all relevant information and answers to many of the
queries which are frequently asked. Knowledge is power
and ignorance is the root cause of all exploitation. As a consumer,
we hope you will find the site quite useful. Since ours is
a voluntary organisation with meagre resources we have designed
the site on our own and are sure there will be lot of scope to
improve. As such we invite the public and the visitors to this
site to communicate their valuable feedback, so that we may improve
the contents of this site.
Lots & Lots of information in store
for you to tap, in the Information Section.
Why wait to click on Information.
If you are keen to support the Council, you may send in
your donations through crossed Cheques/Demand Drafts,
drawn in favour of "Consumer Protection Council, Rourkela".
All donations to the Council are exempted under sec.
80G of the Income Tax Act. The Council is also registered
under the FCRA (Foreign Contribution Regulation Act).