The nation loses its precious asset.
Dr. APJ ABDUL KALAM
1931 - 2015
Don't Disturb - Justice is not Supreme
fails to uphold the law
Some suggestions to Chief
Justice of India -
Is it that the Laws &
Rules need to remain only on paper?
to Consumer Protection Act
A big question
mark about the relevance of the judiciary in safeguarding the consumer
(Council's Curative Petition dismissed)
In India, consumers have been at the receiving end
since long. One thought that things will change for the better after
the Consumer Protection Act was enacted in 1986 and a structured approach
was adopted to promote and safeguard the interests of the consumers.
But after 2004, things have gone from bad to worse. Commencing from
the castration of the Central Consumer Protection Council, the relevance
of the consumer Act itself has been brought into question. If the
government is found wanting and none too serious to strengthen this voluntary
initiative of the individuals to do their bit for a healthy society, which
in any case is bound to benefit the industry, its competitiveness and the
country as a whole, myopic approach only appear to rule the roost, as on
Important amendments which were brought in 2003 to the Consumer Protection
Act, with a clear objective of penalising Unfair Trade Practices and
to compensate the consumer/litigant adequately have been frustrated by
the indifferent approach of the National Commission as well as the Supreme
Court. That is why, giving the benefit of doubt to the bench which
did not do justice to the issues placed before it by Consumer Protection
Council, Rourkela, and to take the issues pursued by it to the logical end,
Curative Petition was filed. The GROUNDS categorically illustrate
the denial of “Natural Justice” to the Petitioner Council and the failure
of the Court in addressing the issues raised in the “Appeal”.
Rupa Ashok Hurra case specifically has laid “Violation
of Principles of Natural justice” as the valid ground for considering a
Curative Petition. Question is whether a narrow view of non-issue
of notice alone should be taken as the requisite ground for allowing the Appeal
or blatant denial to consider the Grounds of Appeal by the concerned bench
should be treated alike, in the larger interests of justice? If this
anomaly is not addressed, Curative Petitions will only be found useful
when the media start highlighting an issue, like the LGBT case – leading to
the strength of the population deciding the outcome of the Curative Petition.
This does not augur well for a civilized democratic country.
Learned ex-Justice of Gujarat & Rajasthan High Courts, Sri M.R.Calla,
and designated Sr. Advocate of the Supreme Court had unequivocally advocated
for allowing the Curative Petition of the Council, pointing out the gross miscarriage of
justice and denial of natural justice. But that has not appealed
to the Supreme Court bench headed by the CJI, who have dismissed the Curative Petition,
as per the Order made available on the internet today.
Something needs to be done to address and to save the people from this
hyper-technical approach of the Supreme Court and to promote the consumer
movement, which is after all in the best interests of the nation.
Will Shri Narendra Modi and his government do something to stem this rot?
Let the consumer be doomed
How can the Supreme Court pass an irrelevant order?
'Consumer justice is your right'
Fleece the consumer and go scot-free
Finish the consumer movement?
A consumer organisation
with a difference. Instead of rendering advisory services
alone, the Council since its inception, in 1985, has been taking up issues
affecting them through the consumer courts and other means and feels proud
to have provided relief to crores of people. These include:
not be an exaggeration to add that its activities have added to the confidence
of the Rourkela population, against unethical business practices.
action against short filling of LPG in cooking gas refills; of the 184
LPG Bottling Plants, of the three Oil Marketing Companies (IOC, BP &
HP), only 4 remain to be automated. Even these will be modernised
within the next financial year 2013-14). The quantified loss of nearly
Rs. 750 crores per year to the consumers across the country has been taken
care by this upgradation. Thanks to the Council's Original Petition
initiatied in 2001, before the National Consumer Disputes Redressal Commission
an important case against the Rourkela Development Authority and secured
financial relief for a group of individuals, against violation of Plan
& Specifications in the construction of the houses and delay in handing
over the possession.
a separate District Forum for Rourkela, though it is not the district headquarters,
which otherwise necessitated the entire Rourkela population to approach
the Forum, situated at Sundergarh, a place 100 km away;
of Dhanbad-Alleppey Express train through Chennai Central;
against non transferring of excise duty concessions (to the consumers)
extended by the union government to the industry;
upkeep of the railway coaches of Utkal Kalinga Express and other trains;
AC Chair Car in Ispat Express;
of booking advance by M/s APSL and M/s LML; and many more.
The fifth Voluntary Consumer Organisation in the country to have set up
a Consumer Information Centre, with the support of Ministry
of Consumer Affairs and Public Distribution, Govt. of India. Has earned
a niche for creating consumer awareness and handling of individual
as well as group/class grievances. It is bringing out an
English monthly Advantage Consumer, to educate the consumers.
It is represented in various Advisory bodies.
An Aware Consumer is
an Asset to the Nation
Through this site effort will be made to disseminate all relevant information
and answers to many of the queries which are frequently asked. Knowledge
is power and ignorance is the root cause of all exploitation. As a consumer,
we hope you will find the site quite useful. Since ours is a voluntary
organisation with meagre resources we have designed the site on our own
and are sure there will be lot of scope to improve. As such we invite the
public and the visitors to this site to communicate their valuable feedback,
so that we may improve the contents of this site.
Lots & Lots of information in store
for you to tap, in the Information Section. Why wait to click on
If you are keen to support the Council, you may send in
your donations through crossed Cheques/Demand Drafts, drawn in favour of
"Consumer Protection Council, Rourkela". All donations to the Council are
exempted under sec. 80G of the Income Tax Act. The Council is also registered
under the FCRA (Foreign Contribution Regulation Act).