the consumer be doomed
Employees are entitled to benefit of two years weightage under the Employees
Pension Scheme (EPS)
- Justice is not Supreme
fails to uphold the law
suggestions to Chief Justice of India -
that the Laws & Rules need to remain only on paper?
Amendments to Consumer Protection Act
A big question
mark about the relevance of the judiciary in safeguarding the consumer
Curative Petition dismissed)
In India, consumers have been at the receiving end
since long. One thought that things will change for the better after
the Consumer Protection Act was enacted in 1986 and a structured approach
was adopted to promote and safeguard the interests of the consumers.
But after 2004, things have gone from bad to worse. Commencing from
the castration of the Central Consumer Protection Council, the relevance
of the consumer Act itself has been brought into question. If the
government is found wanting and none too serious to strengthen this voluntary
initiative of the individuals to do their bit for a healthy society, which
in any case is bound to benefit the industry, its competitiveness and the
country as a whole, myopic approach only appear to rule the roost, as on
Important amendments which were brought in 2003 to the Consumer Protection
Act, with a clear objective of penalising Unfair Trade Practices and to
compensate the consumer/litigant adequately have been frustrated by the indifferent
approach of the National Commission as well as the Supreme Court.
That is why, giving the benefit of doubt to the bench which did not do justice
to the issues placed before it by Consumer Protection Council, Rourkela,
and to take the issues pursued by it to the logical end, Curative Petition
was filed. The GROUNDS
categorically illustrate the denial of “Natural Justice” to the Petitioner
Council and the failure of the Court in addressing the issues raised in
the “Appeal”. Rupa Ashok Hurra case specifically has
laid “Violation of Principles of Natural justice” as the valid ground for
considering a Curative Petition. Question is whether a narrow view of
non-issue of notice alone should be taken as the requisite ground for allowing
the Appeal or blatant denial to consider the Grounds of Appeal by the concerned
bench should be treated alike, in the larger interests of justice?
If this anomaly is not addressed, Curative Petitions will only be
found useful when the media start highlighting an issue, like the LGBT
case – leading to the strength of the population deciding the outcome of
the Curative Petition. This does not augur well for a civilized
Learned ex-Justice of Gujarat & Rajasthan High Courts, Sri M.R.Calla,
and designated Sr. Advocate of the Supreme Court had unequivocally advocated
for allowing the Curative Petition of the Council, pointing
out the gross miscarriage of justice and denial of natural justice.
But that has not appealed to the Supreme Court bench headed by the CJI,
who have dismissed
the Curative Petition, as per the Order made available on the internet
Something needs to be done to address and to save the people from this
hyper-technical approach of the Supreme Court and to promote the consumer
movement, which is after all in the best interests of the nation. Will
Shri Narendra Modi and his government do something to stem this rot?
How can the
Supreme Court pass an irrelevant order?
is your right'
consumer and go scot-free
Finish the consumer
A consumer organisation
with a difference. Instead of rendering advisory services
alone, the Council since its inception, in 1985, has been taking up issues
affecting them through the consumer courts and other means and feels proud
to have provided relief to crores of people. These include:
not be an exaggeration to add that its activities have added to the confidence
of the Rourkela population, against unethical business practices.
action against short filling of LPG in cooking gas refills; of the 184
LPG Bottling Plants, of the three Oil Marketing Companies (IOC, BP &
HP), only 4 remain to be automated. Even these will be modernised within
the next financial year 2013-14). The quantified loss of nearly Rs.
750 crores per year to the consumers across the country has been taken care
by this upgradation. Thanks to the Council's Original Petition initiatied
in 2001, before the National Consumer Disputes Redressal Commission (NCDRC).
- Won an
important case against the Rourkela Development Authority and secured
financial relief for a group of individuals, against violation of Plan
& Specifications in the construction of the houses and delay in handing
over the possession.
a separate District Forum for Rourkela, though it is not the district
headquarters, which otherwise necessitated the entire Rourkela population
to approach the Forum, situated at Sundergarh, a place 100 km away;
of Dhanbad-Alleppey Express train through Chennai Central;
against non transferring of excise duty concessions (to the consumers)
extended by the union government to the industry;
upkeep of the railway coaches of Utkal Kalinga Express and other trains;
AC Chair Car in Ispat Express;
of booking advance by M/s APSL and M/s LML; and many more.
The fifth Voluntary Consumer Organisation in the country to have set up
a Consumer Information Centre, with the support of
Ministry of Consumer Affairs and Public Distribution, Govt. of India.
Has earned a niche for creating consumer awareness and handling
of individual as well as group/class grievances.
It is bringing out an English monthly Advantage Consumer,
to educate the consumers. It is represented in various Advisory bodies.
An Aware Consumer is
an Asset to the Nation
Through this site effort will be made to disseminate all relevant information
and answers to many of the queries which are frequently asked. Knowledge
is power and ignorance is the root cause of all exploitation. As a consumer,
we hope you will find the site quite useful. Since ours is a voluntary
organisation with meagre resources we have designed the site on our own and
are sure there will be lot of scope to improve. As such we invite the public
and the visitors to this site to communicate their valuable feedback, so
that we may improve the contents of this site.
Lots & Lots of information in store
for you to tap, in the Information Section. Why wait to click on
If you are keen to support the Council, you may send in
your donations through crossed Cheques/Demand Drafts, drawn in favour
of "Consumer Protection Council, Rourkela". All donations to the Council
are exempted under sec. 80G of the Income Tax Act. The Council is also
registered under the FCRA (Foreign Contribution Regulation Act).