Don't Disturb - Justice is not Supreme
Supreme Court fails
to uphold the law
Some suggestions to Chief Justice of
Is it that the Laws & Rules need
to remain only on paper?
Unprincipled Amendments to Consumer
A big question
mark about the relevance of the judiciary in safeguarding the consumer
(Council's Curative Petition dismissed)
In India, consumers have been at the receiving end
since long. One thought that things will change for the better after
the Consumer Protection Act was enacted in 1986 and a structured approach
was adopted to promote and safeguard the interests of the consumers.
But after 2004, things have gone from bad to worse. Commencing from
the castration of the Central Consumer Protection Council, the relevance
of the consumer Act itself has been brought into question. If the government
is found wanting and none too serious to strengthen this voluntary initiative
of the individuals to do their bit for a healthy society, which in any case
is bound to benefit the industry, its competitiveness and the country as a
whole, myopic approach only appear to rule the roost, as on date.
Important amendments which were brought in 2003 to the Consumer Protection
Act, with a clear objective of penalising Unfair Trade Practices and to compensate
the consumer/litigant adequately have been frustrated by the indifferent
approach of the National Commission as well as the Supreme Court. That
is why, giving the benefit of doubt to the bench which did not do justice
to the issues placed before it by Consumer Protection Council, Rourkela,
and to take the issues pursued by it to the logical end, Curative Petition
was filed. The GROUNDS categorically
illustrate the denial of “Natural Justice” to the Petitioner Council
and the failure of the Court in addressing the issues raised in the “Appeal”.
Rupa Ashok Hurra case specifically has laid “Violation
of Principles of Natural justice” as the valid ground for considering a Curative
Petition. Question is whether a narrow view of non-issue of notice
alone should be taken as the requisite ground for allowing the Appeal or
blatant denial to consider the Grounds of Appeal by the concerned bench should
be treated alike, in the larger interests of justice? If this anomaly
is not addressed, Curative Petitions will only be found useful when
the media start highlighting an issue, like the LGBT case – leading to the
strength of the population deciding the outcome of the Curative Petition.
This does not augur well for a civilized democratic country.
Learned ex-Justice of Gujarat & Rajasthan High Courts, Sri M.R.Calla,
and designated Sr. Advocate of the Supreme Court had unequivocally advocated
for allowing the Curative Petition of the Council, pointing out the gross miscarriage of
justice and denial of natural justice. But that has not appealed
to the Supreme Court bench headed by the CJI, who have dismissed the Curative Petition,
as per the Order made available on the internet today.
Something needs to be done to address and to save the people from this hyper-technical
approach of the Supreme Court and to promote the consumer movement, which
is after all in the best interests of the nation. Will Shri Narendra
Modi and his government do something to stem this rot?
Let the consumer be doomed
How can the Supreme Court pass an irrelevant
'Consumer justice is your right'
Fleece the consumer and go scot-free
Finish the consumer
A consumer organisation
with a difference. Instead of rendering advisory services
alone, the Council since its inception, in 1985, has been taking up issues
affecting them through the consumer courts and other means and feels proud
to have provided relief to crores of people. These include:
It will not be
an exaggeration to add that its activities have added to the confidence of
the Rourkela population, against unethical business practices.
- Remedial action
against short filling of LPG in cooking gas refills; of the 184 LPG Bottling
Plants, of the three Oil Marketing Companies (IOC, BP & HP), only 4 remain
to be automated. Even these will be modernised within the next financial
year 2013-14). The quantified loss of nearly Rs. 750 crores per year
to the consumers across the country has been taken care by this upgradation.
Thanks to the Council's Original Petition initiatied in 2001, before the
National Consumer Disputes Redressal Commission (NCDRC).
- Won an important
case against the Rourkela Development Authority and secured financial relief
for a group of individuals, against violation of Plan & Specifications
in the construction of the houses and delay in handing over the possession.
- Obtained a
separate District Forum for Rourkela, though it is not the district headquarters,
which otherwise necessitated the entire Rourkela population to approach the
Forum, situated at Sundergarh, a place 100 km away;
of Dhanbad-Alleppey Express train through Chennai Central;
against non transferring of excise duty concessions (to the consumers) extended
by the union government to the industry;
- Better upkeep
of the railway coaches of Utkal Kalinga Express and other trains;
AC Chair Car in Ispat Express;
- Refunding of
booking advance by M/s APSL and M/s LML; and many more.
The fifth Voluntary Consumer Organisation in the country to have set up a
Consumer Information Centre, with the support of Ministry
of Consumer Affairs and Public Distribution, Govt. of India. Has earned a
niche for creating consumer awareness and handling of individual
as well as group/class grievances. It is bringing out an English
monthly Advantage Consumer, to educate the consumers. It is
represented in various Advisory bodies.
An Aware Consumer is
an Asset to the Nation
Through this site effort will be made to disseminate all relevant information
and answers to many of the queries which are frequently asked. Knowledge
is power and ignorance is the root cause of all exploitation. As a consumer,
we hope you will find the site quite useful. Since ours is a voluntary organisation
with meagre resources we have designed the site on our own and are sure there
will be lot of scope to improve. As such we invite the public and the visitors
to this site to communicate their valuable feedback, so that we may improve
the contents of this site.
Lots & Lots of information in store
for you to tap, in the Information Section. Why wait to click on Information.
If you are keen to support the Council, you may send in
your donations through crossed Cheques/Demand Drafts, drawn in favour of
"Consumer Protection Council, Rourkela". All donations to the Council are
exempted under sec. 80G of the Income Tax Act. The Council is also registered
under the FCRA (Foreign Contribution Regulation Act).